If you require any assistance or have special requests, please do not hesitate to reach out to our attentive staff, who are here to ensure your every need is met.
Please contact the “Operator" button on your telephone and state your name, location and nature of the problem.
Doctor is available 24 hours on call. lf you are unwell and require medical assistance, please contact "Operator".
Rooms are equipped with 220 Volts A/C. lf you require a 110 Volts Adapter, please contact "Operator".
For inquiries regarding lost articles, please contact "Operator”
To make arrangements for airport transfer or local sightseeing, please contact our travel desk. Available round the clock,to arrange the same and know more about the options available please connect with “Concierge” and our team shall be happy to assist.
Our Banquet Sales will be delighted to address your social event, banquet or conference requirements. For information on our banqueting services, please contact our Banquet Manager through "Banquets"
For settling your accounts, the hotel cashier accepts Travelers Cheques and all major credit cards (American Express, Visa International and Master Card). To establish additional credit arrangements, please call the Duty manager. We regret that personal cheques are not accepted. ln the absence of any prearranged credit provision, guests will be asked for a deposit prior to checking in.
Available round the clock at the Reception. To know more about the exchange rates please connect with “Reception” and our team shall be happy to assist.
Board Games, Pool Games, Pottery, Caricature, Cricketand lots of indoor games. Contact "Activities" Speed dial on your room telephone to know more
Flower arrangements for any occasion can be arranged through the "Housekeeping" Speed dial on your room telephone to know more.
Available round the clock, please refer the Private dining menu to place an order. You can also Speed dial “Private Dining” on your room telephone to know more.
The hotel is equipped with a convenient and adequate parking area. Self and valet parking is available. Parking is not charged for hotel guests. The hotel will not be held responsible for any loss or damage. Please contact the "Operator" for further information and assistance.
All meals restaurant located at level three. Open from 07:00 till 00:00 Hrs. Serves Breakfast, Lunch and Dinner. Buffet & Ala Carte options both are available.
Timings: Buffet Breakfast: 07:30 to 10:30 Hrs, Lunch Buffet: 12:30 to 15:00 Hrs, Dinner Buffet 19:30 to 22:30 Hrs.
Located at Lobby Level. Open from 11:00 till 00:00 Hrs. Serves comfort food through the day from 11:00 Hrs to 18:00 Hrs and transcends into an Italian Speciality from 19:00 Hrs till 22:30 Hrs.
Located at Lobby Level. Open from 07:00 till 21:00 Hrs. We serve exotic delicacies, snacks and your favorite drinks at the poolside.
The lull of the twilight and the sound of the mountains will make you come alive at our open deck. Open for private dining. To reserve please call “Private Dining”
Available round the clock, please refer the Private dining menu to place an order. You can also Speed dial “Private Dining” on your room telephone to know more.
Offering indoor and outdoor seating with modern design - large windows with valley views. Drinks are based considering elements linke plants, water features, or natural light to enhance the connection with nature with indigious and locally available seasonal ingredients.
Timing: 11:30 till 23:00 Hrs.
Please contact "Operator"
The hotel is centrally air-conditioned. The temperature in your room is set at 21°C however should you require to change do call us at "Operator" for further assistance.
To arrange for a baby crib. Please contact "Operator".
The service of a trained hotel staff is available on request. This can be arranged at an additional charge and would require 24hours notice Please contact "Operator" to arrange the same.
This is located in the Minibar Tray. Should you require further assistance contact "Operator".
Should you wish to visit a religious shrine do let us know at the Reception or call on “Operator” our dedicated concierge team shall guide you for the visit.
We have a selection of Cigarettes that can be ordered through Room Service. All our rooms are smoke free. Dedicated Smoking zones are available at the resort.
If you do not wish to be disturbed by incoming calls, please do let us know about the same at the Reception or “Operator”. All incoming calls will be diverted and messages could be taken if required. Also, if you do not wish to be disturbed in the room switch the DND sign located at the Door
Available 7 days a week, on a 24-hour basis. Our Express service is provided at an additional charge. All articles collected for laundry dry cleaning and pressing before 10:00 hrs will be returned the same day by 20:00 hrs. Laundry any later would be returned next day.
We could facilitate basic First Aid. Please contact the Duty manager or "Operator".
Hair dryer is kept in the vanity area of the Bathroom. Please contact "Operator" for any assistance.
Additional supplies that are required to make your stay with us more comfortable are available. Please contact "Operator".
Inquiries regarding mail and other general information can be directed to "Operator".
For International direct dialing, please contact "Operator".
To access the wireless Internet service enter your Room Number & Last name or browse the internet at the business center. Please contact "WiFi Butler " for any further assistance.
Please dial 9+ desired telephone number. A charge is levied on all telephone calls. For operator assistance, please contact "Operator".
Please contact the bell desk for pick up and storage of luggage. please contact "Operator".
The telephone system is equipped with voice mail facility. For any additional inquiries regarding messages, please contact "Operator".
Enjoy our crafted Binge Box, these are included for your stay. For any refill would be at an additional charge contact "Private Dining" for the same.
If you would like the room to be serviced, switch the Make my Room sign located at the Door.
We could provide newspapers on request. Do let us know your preference in advance to facilitate your request For any special requests please contact "Operator".
For the comfort of all residents, our hotel has a strict no-pets policy. We thank you for your understanding and support
We could facilitate the procurement of any medication from our Local Pharmacy however we would require a prescription for the same. To arrange please contact "Operator".
We could arrange the Photo copy please email us the required documents at fo@dukesretreat.com and mention the Room Number & Name in the Subject of email. You could also whatsapp it on Duty Manager coordinates 8956470760
To capture your special moments a photographer can be arranged on request. Photography is only permitted in Public areas of the Resort. To arrange please contact "Operator".
Your room door will lock automatically upon being closed. If your room key card is left inside, please contact the "Operator", verification of identification will be required to re issue a key. You will be asked to return your key at the time of checkout.
All guest room wardrobes are equipped with electronic safe deposit boxes. Please contact "Operator" for further information or assistance. The hotel is not responsible for cash and other left items in guest rooms and safe deposit boxes.
The Sales & Marketing office is open from 09:00 hrs to 18:00 hrs. Monday to Saturday. Should you need any assistance after these hours, please contact "Operator".
Available on request for further assistance please contact "Housekeeping".
We advise room guests not to encourage private chauffeurs or servants to enter the room. Our bell desk will be delighted to help you, for assistance please contact the "Operator".
We advise room guests not to encourage private chauffeurs or servants to enter the room. Our bell desk will be delighted to help you, for assistance please contact the "Operator".
Shoe Shine service is available. Please contact "Housekeeping".
These are available on request, please contact "Housekeeping".
Pool would be operational from 07:00 Hrs to 21:00 Hrs Towels are available from the pool and a lifeguard would be available to assist you from 07:00 hrs. in keeping with safety regulations. Swimming is not permitted after 21:00 hrs.
Your room features include facilities for making tea and coffee. For additional supplies, please contact "Housekeeping".
We do not encourage tipping. Should you wish to leave Gratuity, please approach the Reception and our team shall assist you. We follow a centralized Tipping policy
Transfers can be arranged with prior information. To arrange the same and know more about the options available please connect with “Concierge” and our team shall be happy to assist.
Please follow to the instructions provided when pressing the message button on your telephone. Guided Instructions will assist you however should you need assistance Please contact "Operator" for further assistance.
The wake up call facility can be provided to you. To arrange for a wake up call, please connect with "Operator".
Please connect with "Operator".
With stunning views of the Western Ghats, exceptional decor and unparalleled service, The Dukes Retreat invites you to experience the best resort in Lonavala and Khandala.